Cancellation Policy

Cancellation by the traveler

More than 48 hours before the experience: full refund.

Between 48 and 24 hours before: 50% refund.

Less than 24 hours before, or no-show: no refund.

Cancellation by the operator

If we cancel because of weather, safety or any other reason, we will offer you another date or a full refund — your choice.

How to request it

Message us on WhatsApp with your booking number. Refunds go back to the same card through Wompi; how long they take to appear depends on your bank.